Privacy Policy

Updated: November 22, 2024

OVERVIEW

At Texas Prime Office Suites, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or services.

Our website address is: www.texasprimesuite.com. If you have any questions or concerns, please contact us at support@texasprimesuite.com

+1 (716) 906-6129.

1. WHO WE ARE

Texas Prime Office Suites provides Virtual Office, Executive Workspace, Coworking Space, Meeting Rooms, Virtual Assistant, and Registered Agent services. This Privacy Policy applies to all interactions with our website and services.

2. DATA WE COLLECT

2.1 Contact and Account Information

When you inquire about or use our services, we may collect:

  • Name, email address, phone number, and billing address.
  • Payment information for processing transactions (e.g., billing details).

2.2 Comments and Feedback

If you leave comments on our website:

  • We collect the data entered in the comment form, as well as your IP address and browser user agent string, to help prevent spam.
  • This information is stored securely and used solely for moderation and improving the commenting experience on our site.

2.3 Cookies

We use cookies to enhance your experience and improve the functionality of our website. Specifically, cookies are used to:

  • Save your preferences, such as screen settings, for up to 1 year to provide convenience during future visits.
  • Streamline the booking process and improve account management features.
  • Support website functionality, ensuring a seamless and efficient user experience.
  • Enable secure login sessions, which remain active for a limited duration to protect your account.

3. HOW WE USE YOUR DATA

We use your data to:

  • Process bookings, payments, and service requests.
  • Communicate updates about services, promotions, and support inquiries.
  • Improve your website experience through saved preferences and optimized features.

How We Use Data for Specific Services

  • Virtual Office Services: Client addresses are used solely for mail handling, forwarding, and communication purposes.
  • Registered Agent Services: Client data is processed strictly for compliance with legal filing and regulatory requirements.
  • Meeting Rooms: Booking details, including client name and contact information, are retained to manage schedules, ensure smooth operations, and communicate about the booking
  • Coworking Spaces and Executive Workspace: User details are collected for space allocation, access management, and ensuring a personalized experience during the rental period.
  • Virtual Assistant Services: Information provided for Virtual Assistant tasks (e.g., schedules, business details) is used solely for executing the agreed-upon responsibilities.
  • General Service Inquiries: Data from inquiries, such as email and phone numbers, is used to respond to questions and provide detailed service information.

4. DATA SHARING PRACTICES

We only share your data with:

  • Payment Processors: For secure transactions, ensuring sensitive details like credit card numbers are never stored by us.
  • Legal Authorities: When required by law or to comply with legal obligations.

We do not sell or share your personal information with any other third parties.

5. DATA RETENTION POLICY

We retain your data only as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention periods for specific data categories are as follows:

  • Booking Data (Meeting Rooms, Coworking Spaces, Executive Workspace): Retained for 6 months to manage schedules, operational reporting, and follow-up communication.
  • Virtual Office Data: Retained as long as the subscription is active, and for an additional 12 months for record-keeping and compliance.
  • Registered Agent Data: Retained for the duration of the client agreement and as required by legal regulations.
  • Virtual Assistant Data: Retained for the duration of the service contract and an additional 6 months to ensure continuity if services are resumed.
  • Contact and Inquiry Data: Retained for up to 1 year after the last interaction unless required for ongoing support or legal obligations.
  • Payment and Billing Records: Retained for up to 7 years to comply with financial regulations and audits.
  • Cookies and Website Data: Session cookies are deleted when the browser is closed, and persistent cookies are retained for up to 1 year.
  • Comments or Feedback: Retained indefinitely unless the user requests deletion, for improving services and follow-ups.

6. YOUR RIGHTS OVER YOUR DATA

You may:

  • Request an export of the personal data we hold about you.
  • Request deletion of your personal data, excluding data necessary for legal or operational purposes.
  • For data requests, contact us at support@texasprimesuite.com.

7. EMBEDDED CONTENT

Our website may include embedded content such as maps, videos, or articles. Interactions with embedded content are governed by the respective third-party website’s Privacy Policy.

8. DATA SECURITY

We employ industry-standard security measures, including:

  • Encryption to protect sensitive data during transmission.
  • Firewalls and access controls to secure servers.
  • PCI-DSS-compliant systems for processing payments.
  • Regular monitoring and updates to prevent unauthorized access.
  • While we take these precautions, no method of data transmission is completely secure.

9. COOKIES AND TRACKING

Cookies improve your experience by saving preferences and enabling faster logins. You can manage or disable cookies in your browser settings, though this may affect website functionality.

NEED MORE HELP? CONTACT US

For questions or concerns regarding this Privacy Policy, reach us at: